01743 491356 info@key3media.co.uk

Please find below some of the questions we get asked the most. If you have a question that’s not on the list, we’ll have to do this the old fashioned way…! Yes, we’ll have to talk (01743 491356) or you can send us an email.

How much do you charge for a website?

We get asked this the most! The answer, I’m afraid, will always be – “it depends”. When you book a holiday, do you want a cheap city break or two weeks in the Maldives?

Some businesses “just” need a website to introduce themselves and showcase a few testimonials. Others want more pages and a blog where they can upload and share news. Some have products they’d like to sell online. So naturally there are a range of prices dependent upon your needs.

We are not the cheapest but we are certainly not the most expensive. We know some agencies that will charge £10,000 for a website but then outsource it to a design student who builds it for £1,000! As long as the client is happy, you might think that is fine, but Key 3 Media keeps everything in-house. This is one of the reasons why our web design service is quick and reliable. You know who’s doing the work. You can come and see us in person.

Websites that are more complex, such as ones with booking forms, will take longer to build and cost more but we will always be clear about deadlines and costs, so you know exactly where you stand.

Key 3 Media’s prices for a clean, mobile responsive portfolio website start at £2,997+vat.

What platform do you use to build websites?

Our platform of choice is WordPress. Here’s why:

  • Over a quarter of the world’s websites use the WordPress platform (26.4%, source: W3Techs)
  • It is a system that is easy to pass over should you ever wish to switch web designers
  • The WordPress admin console is as simple to use as it gets, making future website edits, er, simple
  • You can give differing levels of admin console access to multiple users
  • The code is clean and simple, making WordPress websites Google-friendly
  • The design of each website is 100% customizable
  • WordPress sites are totally scalable, meaning you can just keep on adding content without compromising performance
  • If it’s good enough for The New York Times website, it’s good enough for us!

 

BUT (and it’s a big “but”) – for larger websites, ones that may require linking in with databases, for example, our developers do build fully bespoke platforms.

Whether it is WordPress or bespoke, Key 3 Media’s web design services are all about transparency and quality.

If you want to be in charge of editing your website as time goes on, we will make it easy for you to do so. We can give you full admin rights and any staff members you want lesser access rights. But some of our clients prefer us to do the ongoing updating and they simply pay us a larger, all-inclusive monthly hosting fee.

You will end up with a website tailored to your branding and requirements. We do not provide ‘off the shelf’ web design packages.

Do you host the websites you build?

We prefer to. We use an award-winning IT company that is local to us. It’s important for us to have our own local point of contact should any web hosting issues arise. We don’t want to be stuck on hold to a call centre abroad!

The website hosting service is super secure with a 99.9% uptime. We include an SSL certificate rather than charge extra. By hosting the websites we build, we can keep a close eye on their functionality as the internet develops and changes. Someone launches a new web browser? We need to make sure everything on your site still works if viewed in this new browser.

If you’ve ever been on a website and things don’t work properly, it’s because whoever’s hosting it is not doing their job properly. Key 3 Media gives our clients peace of mind.

We generally offer three website hosting packages:

  1. Bronze – as above @ £25+vat a month
  2. Silver – as Bronze plus we take care of unlimited changes for you; text revisions and so on @ £49+vat a month
  3. Gold – as Silver plus we research, write and upload a monthly blog for you @ £89+vat a month
If you manage my social media, have I lost admin rights?

For most businesses we help with Facebook, we only require Editor rights rather than full Admin.

You and you alone should have full Admin rights, no matter how much you love your colleagues and employees. A full Admin is able to delete your Facebook Page, so it’s a big responsibility to pass over.

Our advice would be to have the business owner as Admin, Key 3 Media gets Editor access and that’s it. When a Facebook Page has multiple administrators, we run the risk of missing a notification. Someone asks a question on your page, one of your team checks the notification but doesn’t action it… and that notification disappears from Key 3 Media’s view. This could mean lost business for you.

Sometimes, however, we do require full Admin rights. Maybe it’s to create a page from scratch or merge two pages together. So trust is a factor in the relationship we have with clients.

For Twitter, Instagram and LinkedIn, there are no differing levels of admin rights. You’re a full Admin or nothing. Again, we’d advise keeping the circle of trust small.

Do you handle print or is it just design?

Because of the levels of print work we do for clients, we have negotiated excellent rates with a select number of recommended print companies.

We can do ‘design only’ for any marketing materials or ‘design + print’. If you know a printer, can get a price you’re happy with and the work will be of high quality, then go for it.

Many do prefer our one-stop-shop service but it really is up to you.

Our print prices include delivery to mainland UK.

Are you expensive?

Not compared to a city agency, no. But if you’re looking for cheap, Key 3 Media isn’t for you either! There is cheap, fast and quality… and you can only choose two of them. You can’t get all three. That’s life.

We provide a quality service in everything we do. Our work is top notch (see our testimonials dotted around the site). We offer quick turnarounds. Clients enjoy a responsive service, where we are easy to get hold of or we return emails and voicemails promptly. And for that we charge a fair price.

Again, Key 3 Media may not be a city agency, where you’ll be served by a bank of Account Executives and have meetings with Champagne and nibbles… but our results will be just as good if not better. We are confident in our experience, skills and attitude.

Our website prices are going to be lower than those of city agencies. Our social media prices will be lower too or in the same ball park. But we can’t compete (and don’t want to) with many one-man bands, especially when it comes to social media management. There are social media “gurus” springing up who are managing accounts for £50 or £100 a month. That is certainly less than what we charge because we provide full management and clients enjoy the support of a team. We do not post a couple of times a week and that’s it. We handle every aspect of a client’s social media, including 24/7 monitoring and the design & management of Facebook Advertising.

One service that can stretch budgets is Google AdWords. To get the most out of AdWords, a lot of research needs to go into the set-up. This is a 1.5 – 2-day job in itself. And then daily monitoring for the duration of the campaign. For most businesses that we manage AdWords for, their ad budget alone has to be £10 per day minimum… on top of Key 3 Media’s charges. But we know what we’re doing. Otherwise, AdWords can be a quick way to lose money.

Do you have any specific payment terms?

Most of our one-off projects, for example a website build or leaflet design, are charged at 50% upfront and 50% upon completion.

Any ongoing marketing support, such as consultancy or social media management, is payable monthly by Direct Debit. Ongoing work is an agreed initial period of usually three months and then a rolling three-month contract.

We don’t do long-term tie-ins.

How much support can I expect?

Our support for social media clients is 24/7. There’s no point a member of the public asking a question on social media on Friday night and no one gets back to them till Monday morning! With one client, we converted four social media enquiries into four new clients on Christmas Day. (That might sound sad, we appreciate…!)

Each member of the Key 3 Media team has a work mobile. Clients will have a main point of contact and you can call, text, email or WhatsApp within standard office hours. If you text on Sunday evening, we will reply on Monday morning. If you want to “pick our brains” outside of standard office hours, we do offer a premium rate service.

We find it amazing that business owners are surprised when suppliers get back to them in a timely fashion. So if you like to feel heard and appreciated, we’re your guys!

Will you handle small jobs?

We have launched companies from scratch. We have also printed a few business cards for someone. Some businesses say, “No job too small,” yet they don’t get back to you when you enquire about a small job. When we say it, we mean it!

Maybe you simply need your comp slip design tweaking. Or you can’t get a Facebook Ad to work properly. Key 3 Media will always get back to you with a price and a delivery date.

We have done small jobs for people and never heard from them again, which is fine. We have done small jobs for other people and they have, in turn, led to massive jobs.

Some folk seem surprised when we take on a little project. But it’s just good business sense as far as we’re concerned.

You're based in Shrewsbury but do you travel?

Although most of Key 3 Media’s clients are based in Shropshire, we do help businesses further afield. We have some London clients and a few Manchester way.

Depending on the work, face-to-face meetings are accommodated and sometimes necessary. Other times, Facetime is all that is needed.

Everything starts with a phonecall. So if you’re nowhere near us here in the heart of England, please do still get in touch.

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