Please find below some of the questions we get asked the most. If you have a question that’s not on the list, we’ll have to do this the old fashioned way…! Yes, we’ll have to talk (01743 491356) or you can send us an email.
How much do you charge for a website?
We get asked this the most! The answer has to be, I’m afraid, “it depends”. When you book a holiday, do you want a cheap weekend break in Bognor or two weeks at an adults only resort in the Maldives? (No offence to people in Bognor of course!)
Some businesses “just” need a website to say a bit about themselves and showcase some testimonials. Other businesses want a blog page where they can upload news. Some may want to sell products online. So naturally there are a range of prices dependent upon your needs.
We are not the cheapest (and don’t want to be) but we are certainly not the most expensive! We know some agencies that will charge £10,000 but get some design student to built it for £1,000! Key 3 Media keeps everything in-house, which is why our service is reliable. We provide quality websites at honest, cost effective prices.
Key 3 Media’s prices for a basic (but clean and beautiful) information website start at £499+vat. All our website prices require 50% payment upfront and then 50% when the site goes live.
What platform do you use to build websites?
Our platform of choice is WordPress. Here’s why:
- Over a quarter of the world’s websites use the WordPress platform (26.4%, source: W3Techs)
- It is a system that is easy to pass over should you ever wish to switch web designers
- The WordPress admin console is as simple to use as it gets, making future website edits, er, simple
- You can give differing levels of admin console access to multiple users
- The code is clean and simple, making WordPress websites Google-friendly
- The design of each website is 100% customizable
- WordPress sites are totally scalable, meaning you can just keep on adding content without compromising performance
- If it’s good enough for The New York Times website, it’s good enough for us!
BUT (and it’s a big “but”) – for larger websites, ones that may require linking in with databases, for example, our developers do build fully bespoke platforms.
Whether it is WordPress or bespoke, Key 3 Media’s web design services are all about transparency and quality.
If you want to be in charge of editing your website as time goes on, we will make it easy for you to do so. We can give you full admin rights and any staff members you want lesser access rights. But some of our clients prefer us to do the ongoing updating and they simply pay us a larger, all-inclusive monthly hosting fee.
You will end up with a website tailored to your branding and requirements. We do not provide ‘off the shelf’ web design packages.
Do you host the websites you build?
Our hosting service is super secure with a 99.9% uptime. By hosting the websites we build, we can keep a close eye on their functionality as the internet develops and changes. Someone launches a new web browser? We need to make sure everything on your site still works if viewed in this new browser.
If you’ve ever been on a website and things don’t work properly, it’s because whoever’s hosting it is not doing their job properly. Key 3 Media gives our clients peace of mind.
We have three website hosting packages:
- Bronze – as above @ £15+vat a month
- Silver – as Bronze plus we take care of unlimited changes for you; text revisions and so on @ £25+vat a month
- Gold – as Silver plus we research, write and upload a monthly blog for you @ £89+vat a month
Do you print or is it just design?
Because of the levels of work we do for clients, we have negotiated excellent rates with a select number of recommended print companies.
So we can do ‘design only’ or any marketing materials or ‘design + print’. If you know a printer, can get a price you’re happy with and the work will be of high quality, then go for it.
Many do prefer our one-stop-shop service but it really is up to you.
Our print prices include delivery to mainland UK.
If you manage my social media, have I lost admin rights?
For most businesses we help with Facebook, we only require Editor rights rather than full Admin.
You and you alone should have full Admin rights, no matter how much you love your colleagues and employees. A full Admin is able to delete your Facebook Page, so it’s a big responsibility to pass over.
Our advice would be to have you as Admin, Key 3 Media gets Editor access and that’s it. Too many cooks and all that. When a Facebook Page has multiple Admins, Editors and so on, we run the risk of missing a notification. Someone asks a question on the page, one of the admins checks the notification but doesn’t action it… and that notification disappears from Key 3 Media’s console. That could mean lost business.
Sometimes, however, we do require full Admin rights. Maybe it’s to create a page from scratch or merge two pages together. So trust is a factor in the relationship we have with clients.
For Twitter and Instagram, there are no differing levels of admin rights. You’re a full Admin or nothing. Again, we’d advise keeping the circle small.
Are you expensive generally?
No. But if you’re looking for cheap, Key 3 Media isn’t for you either! There is cheap, fast and quality… and you can only choose two of them. You can’t get all three. That’s life.
We provide a quality service in everything we do. Our work is top notch (see our testimonials dotted around the site). We offer quick turnarounds. Clients enjoy a responsive service, where we are easy to get hold of or we return emails and voicemails promptly. And for that we charge a fair price.
Key 3 Media may not be a swanky London agency, where you’ll be served by a bank of designers and have meetings with Champagne and nibbles… but our results will be just as good if not better. Plus we work off the clock, which employees of a big firm may not be willing to do. If you need something jumping on at the weekend, would they respond? We work seven days a week.
Do you have any specific payment terms?
Most of our one-off projects, for example a website build or leaflet design, are charged at 50% upfront and 50% upon completion.
Any ongoing marketing support, such as consultancy or social media management, is payable monthly by Direct Debit. Ongoing work is an agreed initial period of usually three months and then a rolling three-month contract.
We don’t do longterm tie-ins.
How much support would I get?
Our support for clients is pretty much 24/7, within reason. Most clients realise it wouldn’t be fair to be calling us every Sunday morning but if something did need doing on Sunday morning, it would get done. This goes without saying for the businesses whose social media we manage; there’s no point someone asking you a question on social media on a Saturday and no one gets back to them till Monday! With one client, we converted four prospects into four new clients on Christmas Day. (That might sound sad, we appreciate…!)
One of our team always has our BatPhone to hand. It’s our iPhone 6S where clients can call, text, email or WhatsApp. We may not be able to answer every call but someone will get back to you or reply to an online request, again within reason. WhatsApp is becoming the favoured way of communicating quick requests.
We find it amazing that clients are surprised when suppliers get back to them in a timely fashion. So if you like to feel heard and appreciated, we’re your guys!
Will you handle small jobs?
We have designed and launched companies from scratch. We have also printed a few business cards for someone. Some businesses say, “No job too small,” yet they don’t get back to you when you enquire about a small job. When we say it, we mean it!
Maybe you simply need your comp slip design tweaking. Or you can’t get a Facebook Ad to work properly. Key 3 Media will always get back to you with a price and a delivery date.
We have done small jobs for people and never heard from them again, which is fine. We have done small jobs for other people and they have, in turn, led to massive jobs.
Some folk seem surprised when we take on a little project. But it’s just good business sense as far as we’re concerned.
You're based in Shrewsbury but do you travel?
Although most of Key 3 Media’s clients are based in Shropshire, we do help businesses further afield. We have some London clients and a few Manchester way.
Depending on the work, face-to-face meetings are accommodated and sometimes necessary. Other times, Skype or Facetime are all that are needed.
Everything starts with a phonecall. So if you’re nowhere near us here in the heart of England, please do still get in touch.